Entrance Procedure for the Hermitage Friends

• Access to the Main Museum Complex for the members of the Hermitage Friends' Club is organized via the Komendantsky Entrance to the Winter Palace.
• Access to the General Staff Building for the members of the Hermitage Friends' Club is organized via the main visitor entrance.
• Entrance to the Main Museum Complex and the General Staff Building is organized through the turnstiles, by scanning the barcode of the personal Friends’ card as many times as necessary for entering all guests (according to membership category).
• Visiting The Winter Palace of Peter the Great, the Menshikov Palace, the Museum of the Imperial Porcelain Factory and the Staraya Derevnya Restoration and Storage Center for the Friends is only possible on the general basis, upon purchasing a ticket at full cost on the museum website https://tickets.hermitagemuseum.org/en.
• Visiting the Gold Room for the Friends is also possible only through purchasing a ticket at full cost on the museum website. 
• Museum visiting rules, tickets refund policy, available itineraries and timeslots for visiting all the State Hermitage's display facilities can be viewed on the official website of the State Hermitage.

Anyone who wishes to join the Hermitage Friends’ Club can do so either online, or directly in the museum at the Friends’ Office. Here you can also pick up your personal card after joining the Friends’ Club online. Before your visit to the Friends' office please call for appointment: +7 812 710 90 05 (Monday through Friday from 10.00 am to 6.00 pm).

Friends’ office is open for visitors Tuesday to Thursday from 11.00 am to 6.00 pm, on Friday - from 11.00 am to 5.00 pm.