How to use:


 About the card

  • Hermitage Family card entitles a family (two adults and two children of pre/school age) to enter the Main Museum Complex and the General Staff building twice a day during the museum’s opening hours (please check for the latest updates on our website in the VISIT US section).
  • Membership card entitles the card holder to enter the museum without waiting in the line through the Komendantsky Entrance to the Winter Palace (see the picture below).
  • Membership card is valid for one year starting from the date the card was issued. Its validity (last day of use) is indicated in the card’s bottom left corner.
  • Membership card is personalized and has a unique number and barcode.
  • In accordance with the ‘Regulations for the Hermitage Friends’ Club special program’, the holder of a personal Hermitage Friends’ card may not transfer it to third parties or use it for commercial purposes. Violation of the rules for the use of personal cards will result in the card’s blocking and further withdrawal from the owner.

How to enter the museum with the Hermitage Friends’ card?

  • To enter the museum please scan the card’s barcode at the turnstile, then push the stile and go in. Repeat scanning and turning the stile for another guest. Please note that you only have 5 minutes to enter; the card is then automatically blocked for half an hour to avoid overuse.

What can be visited with the Hermitage Family Card?

  • Membership card provides for entering the Main Museum Complex and the General Staff building without waiting in the line, getting entrance tickets or any extra payments.
  • Visiting the Winter Palace of Peter the Great, the Menshikov Palace, the Museum of the Imperial Porcelain Factory and the Staraya Derevnya Restoration and Storage Center for the Friends is possible on the general basis, upon purchasing a ticket at full cost on the museum website
  • Please check the latest Visitor information and the availability of free admission to the Hermitage exhibition centers with your Friends’ card before visiting these museums: we are constantly expanding the geography of our Friendship and the list of privileges available to our Friends!

 Where is the Friends’ entrance?

  • Access to the Main Museum Complex for the Hermitage Friends is organized through the Komendantsky Entrance to the Winter Palace. It is the entrance from the Palace Square side nearest to the Millionnaya Street. Here you can also find the Friends’ office.

Museum addresses:

Exhibition centers of the State Hermitage Museum: