News List

Information for the Hermitage Friends' Club Members

Published 17 July 2020

We are glad to inform you that starting from July 15, 2020 the State Hermitage Museum is finally opening its doors to visitors, and the Hermitage Friends’ office is resuming its work!

However, in accordance with the sanitary requirements of Rospotrebnadzor that we have to follow, the Hermitage introduces new rules that relate to all aspects of the museum’s life. The number of visitors to the museum will be restricted, and itineraries inside will be regulated and routed only in one direction. Visits to the museum will be organized by time slots, and visitors’ stay in the museum will me limited to two hours.

Access to the museum will be by electronic tickets. The entrance ticket will be valid for 45 min from the moment the booked time slot begins.

All visitors – and, of course, the museum staff too – will have to wear masks and gloves and to adhere to the required distancing.

Until the moment that all restrictions are cancelled, members of the Hermitage Friends’ Club will be able to book entrance tickets (at no cost) in advance by calling the Friends’ office: +7 812 710 90 05, or by email: hermitage.friends@hermitage.ru.

Friends’ office opening hours (for phone calls):

Monday to Tuesday 10.00 – 18.00

For your convenience, entrance to the Main Museum Complex for specific time slots (booked by you in advance via the Hermitage Friends’ office) will be organized exclusively for the Friends through the Komendatsky Entrance to the Winter Palace, upon presenting a valid Friends’ card to the administrator.

Visiting the General Staff Building will be organized through the main visitor entrance and in the same line for the current time slot, observing social distance. Friends will be admitted at the certain time slots (booked by you in advance via the Hermitage Friends’ office) upon presenting a valid Friends’ card to the administrator.

You are welcome to renew your Friends’ membership after the museum is open for visitors by booking an appointment at the Friends’ office: +7 812 710 90 05, or by email: hermitage.friends@hermitage.ru and only after we confirm your visit for a certain day and time.

Information on other museum objects will be available later. Additional information on the new rules and itineraries inside the museum – on the Hermitage website.

Looking forward to seeing you at the State Hermitage Museum!

 

 Main Museum Complex and the General Staff Building:

Entrance Procedure for the Hermitage Friends’ Card Holders

  • Access to the Main Museum Complex for the members of the Hermitage Friends' Club is organized via the Komendatsky Entrance to the Winter Palace.
  • Access to the General Staff Building for the members of the Hermitage Friends' Club is organized via the main visitor entrance and in the same line for the current time slot, observing social distance.
  • To visit the exhibitions, members of the Hermitage Friends Club call (812) 710 90 05 to book in advance, no later than one day before the planned date of their visit, a specific time slot within the working hours of the museum complex (12 noon, 1 pm, 2 pm, 4 pm, 5 pm, 6 pm, 7 pm). Maximum number of Friends per one time slot is 20 persons.
  • Hermitage Friends (and their guests, according to membership category) enter the Main Museum Complex through the Komendatsky Entrance to the Winter Palace, present a valid Friends’ card to the administrator, scan its barcode at the turnstile as many times as necessary for entering all guests, and go to the exhibitions through the ground floor: Rastrelli gallery; Jordan staircase; Fixed Route No 1.
  • Entrance to the General Staff Building is organized in the general line for the current time slot. Access to the exhibitions is through the turnstiles, by scanning the barcode of the personal Friends’ card as many times as necessary for entering all guests.
  • Visitors may enter the display area of the Main Museum Complex and the General Staff Building no later than 45 minutes after the start of their time slot. Each time slot is a period of 2 hours from the starting time.
  • All visitors must wear personal protection and maintain social distance. Persons over 65 are advised to temporarily refrain from visiting the museum complex.